Refund and Cancellation policy
The Matrix Store online store offers a 07 days return and refund policy from purchasing date. Restriction may apply to certain cases as described below and Returns Policy. If the purchaser decided to return the product, the order needs to be returned and to have arrived to our return address within 07 days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved based on Returns conditions, then your refund will be processed, and a credit (excluding the shipping costs) will automatically be applied to your credit card or original method of payment, within 15-20 business days.
There are certain situations where only partial refunds are granted:
Any item that is returned and not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for a refund.
Please note that there is no return & replacement based on Like or Dislike Factor.
We do not return commodity that have issues with third party apps as we have not control over their performance. These apps have been integrated in Matrix Store as a third party application and we cannot provide technical support for these. With Matrix Store we provide an environment for these third party apps. Their performance with our commodity is out of our control therefore we are not responsible for their performance with our commodity. If a third party app is not performing properly, we cannot authorize a return based on this reason.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, sale items and promotion items (discounts, giveaways etc.) cannot be refunded.
Matrix Store some products have a 1 (one) year warranty limited. If the commodity has any manufacturing issue during regular use, during the length of the warranty we will offer a replacement commodity. You will need to return the commodity to us. The shipping costs for a return will be covered by the purchaser side. To return you will need to contact our logistics department at email@example.com
We only replace items if they are defective or damaged due to our error on manufacturing. If the order is damaged by your side we cannot provide refund or exchange.
If you return the order the initial shipping costs will be deducted from your refund even on free shipping offer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If the item is lost during shipping process, we do not take responsibility and will not grant a refund or a replacement.
After the order has been processed, it is immediately sent to our fulfillment department for shipping. Orders that have been shipped cannot be cancelled and will not be refunded.
Non-delivery or wrong address information provided
* We are not responsible for reshipment if you provided us with an incorrect address or incomplete.
* If you’re refused to sign the order, we will charged 20% as handle fees, if the package has been restored several times after unsuccessfully delivery (due to your absence or you provided a delivery address incorrect or incomplete us), we will need 20% shipping.
Customs, Duties & Taxes
Orders may be subject to import taxes, customs duties and fees charged by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are imposed once a shipment reaches the buyers country. Additional charges for customs clearance must be fulfilled by the buyer; Matrix Store has no control over these charges, nor can Matrix Store predict what they may be. Matrix Store is therefore not responsible for these charges.